privacy policy

1. Introduction

Welcome to the Ru'ya Al-Akar application. We attach great importance to our users’ privacy and the protection of their personal data, and we seek to handle it transparently and responsibly in accordance with the Personal Data Protection Law and other applicable laws and regulations in the Kingdom of Saudi Arabia.

This Privacy Policy explains how personal data is collected, used, stored, and shared, and what rights apply when you use the application and its services.

By using the application, you acknowledge that you have read this policy. This does not replace any separate consent required by law.

2. Scope of the Policy
This policy applies to users of the Ru'ya Al-Akar application, including:

Individuals and consumers searching for properties and real estate services.
Real estate offices and real estate marketers.
Business users and subscribers to various packages.
Participants in auctions and interactive voice rooms.
Users of other services and features available within the application.
3. Data We May Collect
Depending on the service used, we may collect the following types of data:

a. Account and identity data
Name, phone number, email address, login credentials, and information needed to verify the account.

b. Data relating to offices, marketers, and business users
Entity or office details, contact information, license and authorization data where required, and subscription and package information.

c. Real estate data
Property and listing information, images, descriptions, property locations, and documents provided by the user, according to the nature of the service.

d. Subscription and payment data
Package type, subscription period, payment status, and financial transaction records necessary to manage subscriptions. Payment data may be processed by a payment service provider when electronic payment is available.

e. Application usage data
Login records, interactions with services, technical device information, IP address, and crash and performance data, to the extent necessary to operate and secure the application.

f. Voice room data
Participation in voice rooms may involve processing data such as account name, participation time, interactions, and data needed to run the service. Voice conversations are not intended to be recorded or retained unless that feature is enabled, clearly explained to the user, and required legal requirements are met.

Geolocation data
Location data may be used if a service requires it, in line with device permissions and legal requirements.

4. Purposes of Collection and Use
We use personal data, as needed, for the following purposes:

Creating, managing, and verifying accounts.
Providing real estate services, listings, and features available in the application.
Facilitating communication between clients, offices, marketers, and service providers.
Managing subscriptions, packages, payments, and related billing.
Operating voice rooms, organizing participation, and improving user experience.
Managing auction services in accordance with legal requirements.
Improving application performance and developing its technical services.
Protecting accounts and detecting fraudulent activity or violations.
Handling inquiries, complaints, and requests.
Meeting legal obligations and responding to legitimate official requests.
Sending account- and service-related notifications, and marketing messages in accordance with applicable requirements and consents.
5. Sharing Data with Third Parties
We may share data necessary to provide the service with:

Other users, when sharing specific data is necessary for communication or delivery of the service, or when the user chooses to publish it in a listing.
Technical, hosting, maintenance, and support service providers.
Payment service providers to process payments when available.
Competent regulatory and government authorities when there is a legal basis for disclosure.
Other parties with whom sharing is permitted under applicable laws.
We aim to limit sharing to what is necessary for the stated purpose, subject to relevant legal requirements.

6. Advertising and Featured Visibility
The application may display real estate listings and content from offices, marketers, and subscribers according to the nature of the service and available packages.

Some subscriptions may include featured visibility, boosted listing ranking, or voice room benefits as described in the application.

Featured visibility does not guarantee completion of a transaction or achievement of sales or profits. Data used to provide these benefits is subject to this policy and applicable legal requirements.

7. Voice Rooms — “Remote Culture” (Thaqafa ‘an Bu‘d)
Voice rooms are intended to facilitate communication and the exchange of knowledge and experience among participants.

Users must not share others’ personal data without a legitimate basis, or publish content that violates privacy or applicable laws.

Any features related to recording, storing, or monitoring voice must be clearly explained before activation, with the necessary consents and legal requirements satisfied as applicable.

8. Data Protection and Information Security
We take appropriate organizational, administrative, and technical measures to protect personal data from unauthorized access, disclosure, alteration, loss, or destruction.

We also address security incidents in line with relevant procedures and legal requirements.

However, absolute security of information cannot be guaranteed in all circumstances.

9. Retention and Destruction of Data
We retain personal data for as long as necessary to achieve the purposes for which it was collected, or for the period required by applicable laws and relevant contractual obligations.

When the purpose of retention ends, we take appropriate steps to destroy the data or remove identifying elements, unless a legal basis requires longer retention.

10. Rights of Data Subjects
Under applicable legal provisions, data subjects have the rights granted to them, including:

The right to be informed of the legal basis for collecting their data and the purpose of processing.
The right to request access to their data and obtain a copy in accordance with legal controls.
The right to request correction, completion, or updating of their data.
The right to request destruction of their data where permitted by law.
The right to withdraw consent where processing is based on consent, subject to any other legal basis for processing.
The right to submit a complaint or request relating to their personal data.
Requests may be submitted through the official contact channels set out in this policy and will be handled in accordance with applicable procedures and timeframes.

11. Cookies and Tracking Technologies
The application or associated website, if any, may use cookies or similar technologies to operate services, improve performance, and analyze usage.

Use of these technologies depends on what is actually implemented on the platform, with required permissions and consents under applicable law.

12. External Services
The application may rely on third-party service providers or technical tools. Data processed by those parties is handled according to the nature of the service and relevant agreements and policies.

Some services may have separate privacy policies; users should review them when needed.

13. Transfer of Data Outside the Kingdom
If operating the application requires transferring personal data outside the Kingdom of Saudi Arabia or disclosing it to an entity outside the Kingdom, this will be done in accordance with applicable legal controls and requirements.

14. Privacy of Minors
Minors’ data is processed in accordance with legal requirements relating to their age, the nature of the service, and required consents where applicable.

15. Updates to the Privacy Policy
We may update this policy when the application is developed, new services are added, or legal requirements change.

The updated version will be published with the date of the last update, and users will be notified of material changes and asked for required consents where the law requires.

16. Contact Regarding Privacy
For inquiries, requests, or complaints relating to personal data, you may contact:

Operating entity: Areen Al-Laith Establishment. Areen Al-Laith Real Estate Establishment is the owner of the Ru'ya Al-Akar application project; its trademark is registered with the Saudi Authority for Intellectual Property under number TM-01-00-31852-26.
Email: The source text links to https://areenallaith.sa:2096/ (typically a webmail port). For a privacy contact line, use a standard address such as privacy@areenallaith.sa or the address your team publishes officially.
Phone: 920018135 / 0125212886
Address: Kingdom of Saudi Arabia — Makkah Al-Mukarramah — Al-Tan‘im, 4-24211
17. Governing Law
This policy is governed by the Personal Data Protection Law and other applicable laws and regulations in the Kingdom of Saudi Arabia.

Ru'ya Al-Akar — We respect your privacy and work to protect your data.